returns & refunds

We hope you love everything you find on hubl. But if something isn't quite right, here's everything you need to know about cancelling, returning and getting a refund.

Each seller sets their own return policy, which you can find on their shop page. The rules on this page apply to every order on hubl.

CANCELLING AN ORDER

• Go to My Orders and select Cancel on the order.
• You can only request a cancellation while the order is "in process".
• We'll review your request and let you know the outcome.
• Once an order has shipped, it can't be cancelled. Wait for delivery, then request a return.

RETURNING AN ITEM

1. Check the seller's return policy on their shop page.
2. Go to My Orders and select Return on the delivered order.
3. Choose a reason, add comments, and upload photos if the item is faulty, damaged or incorrect.
4. The seller will reply with return instructions in your request messages.
5. Send the item back within 7 days and share your tracking details in the messages.

Good to know

• Always request returns through your hubl account, not directly with the seller.
• Use a tracked delivery service. Refunds are only issued once the seller receives the item.

REFUNDS

• Once the seller has received and checked your item, they'll approve your refund.
• Delivery charges are not refunded.
• Your refund goes straight into My Credits in your hubl account.
• To transfer it to your bank account, select Withdraw and enter your bank details.
• Withdrawals are processed within 14 business days.

Your order summary may show a total that includes delivery charges. The amount in My Credits is your refund.

FAULTY, DAMAGED OR INCORRECT ITEMS

• Request a return, choose the matching reason, and upload clear photos of the item and packaging.
• The seller will advise on next steps.
• If you can't resolve it with the seller, email hello@hubl.shop.

EXCHANGES

hubl doesn't support exchanges. Return the item and place a new order for the one you want.

NEED HELP?

If your return or refund isn't resolved, email hello@hubl.shop with your order number and any photos. We'll review it and work with the seller to reach a fair outcome.