hubl terms & conditions

Last updated: April 2026

Welcome to hubl, a multi-vendor marketplace connecting buyers with local businesses across the UAE. By accessing or using hubl, you agree to be bound by these Terms and Conditions. These terms are organised into sections for all users, sellers, and buyers. Shipping and refund policies follow at the end.

also on this page: shipping policy  ·  refund policy

for everyone

the following terms apply to all users of hubl, whether you are buying or selling.

1. ELECTRONIC COMMUNICATIONS

When you use hubl or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, including by email, text, in-app notifications, or by posting messages on the platform. For contractual purposes, you agree that all agreements, notices, disclosures, and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication. You also consent to receive sales invoices electronically, which will be made available in your account dashboard.

2. PLATFORM OVERVIEW

hubl is an online marketplace that enables sellers to list and sell products to buyers. hubl facilitates transactions but is not a party to the actual sale between buyers and sellers. All transactions occur directly between buyers and sellers, with hubl providing the platform infrastructure. hubl is neither the buyer nor the seller of products listed by third-party sellers. While hubl helps facilitate transactions carried out on the marketplace, the contract formed at the completion of a sale is solely between buyer and seller. hubl is not a party to this contract nor assumes any responsibility arising out of or in connection with it. Sellers are responsible for the sale of their products and for dealing with any buyer claims or issues arising from the transaction.

3. USER ELIGIBILITY

All users must provide accurate information during registration, be at least 18 years of age, and comply with UAE and applicable regional laws. If you are under 18, you may only use hubl with the involvement of a parent or guardian. Sellers must additionally possess a valid business license throughout their use of the platform, provide valid government-issued ID for verification, and meet hubl's business eligibility requirements.

4. OFF-PLATFORM TRANSACTIONS

To ensure user safety and maintain platform protections, all transactions must be completed through hubl. Taking communications or transactions off-platform is strictly prohibited. This includes making offers to buy or sell outside hubl, directing users to external platforms, websites, or contact methods, completing hubl-initiated transactions elsewhere, or sharing personal contact information to circumvent platform fees. Sellers may not alter prices after sale to avoid transaction fees. Violation of this policy will result in immediate account termination.

5. PLATFORM LIABILITY

5.1 Product Responsibility

hubl shall not be held responsible for any defective, damaged, or poor-quality products. Sellers hold full responsibility to ensure all products sold are in good condition and meet described standards. If a product causes harm, injury, or damage, the seller is fully liable. Sellers are strongly recommended to carry appropriate product liability insurance. Sellers indemnify hubl against any claims, damages, or legal action arising from their products. hubl may cooperate with authorities but is not liable for seller negligence.

5.2 Transaction Disputes

Returns and refunds are solely the responsibility of the seller. hubl is not liable for seller failure to deliver products or services. hubl does not guarantee seller performance or product quality. hubl will facilitate communication between buyers and sellers but cannot force seller compliance. Refunds for returned items will only be issued once the seller has confirmed receipt of the returned goods. Buyers may consider payment processor dispute options (chargebacks) for unresolved issues.

5.3 Disputes and Support

For any concerns, disputes, or unresolved issues, buyers and sellers are encouraged to contact hello@hubl.shop. While hubl does not currently operate a formal buyer protection fund, we take all concerns seriously and will always do our best to help reach a fair outcome. If a seller is unresponsive, repeatedly violates policies, or engages in fraudulent behaviour, hubl may suspend or terminate the seller's account, assist buyers in filing disputes with payment processors, or cooperate with authorities if illegal activity is suspected.

6. PROHIBITED CONDUCT

The following conduct is strictly prohibited and may result in immediate account suspension or termination. For all users: harassment, discrimination, or abusive language; fraudulent activity or misrepresentation; attempting to circumvent platform fees or policies; sharing personal contact information to take transactions off-platform; spamming or unsolicited marketing messages; impersonating another user or business; or violating any applicable laws or regulations. For sellers: using buyer data obtained through hubl for external marketing purposes or adding buyers to independent mailing lists or databases; review manipulation, fake reviews, or incentivized reviews; competitor sabotage or defamation; keyword stuffing or misleading SEO tactics; listing prohibited items; price manipulation or misleading discounts; dropshipping; reselling products without exclusive distribution agreements; copyright or intellectual property infringement; failing to fulfil orders as described; or consistently poor customer service or non-responsiveness. For buyers: filing false chargebacks or disputes; abusing return/refund policies; or harassing sellers.

7. ACCOUNT SECURITY & MANAGEMENT

7.1 Account Security

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Users must notify hubl immediately of any unauthorized account access at hello@hubl.shop. Users should take all necessary steps to ensure that passwords are kept confidential and secure. hubl reserves the right to suspend accounts showing suspicious or fraudulent activity. Users may not share, transfer, or sell their accounts to third parties.

7.2 Account Verification

Sellers must provide accurate business documentation (business license, government-issued ID) for verification. hubl may request additional verification at any time. Failure to provide requested verification within 14 days may result in account suspension.

8. ACCOUNT TERMINATION

8.1 Termination by hubl

hubl may terminate accounts for violation of these terms with 7 days written notice to the user's registered email. Immediate termination (without notice) may occur for fraud or illegal activity, safety concerns or threats, severe policy violations (off-platform transactions, intellectual property infringement, harassment), or repeated violations after warnings. Terminated sellers may appeal within 30 days by contacting hello@hubl.shop with supporting documentation.

8.2 Termination by User

Users may close their accounts at any time through account settings or by contacting hello@hubl.shop. Sellers must fulfil all pending orders before account closure. Sellers with outstanding balances (negative or positive) must settle accounts before closure.

8.3 Post-Termination

Outstanding seller payments will be held for 90 days to cover potential disputes, chargebacks, or refunds. After 90 days, remaining positive balances will be paid out to the seller's registered payment method. User data will be retained as required by UAE law, then securely deleted in accordance with our Privacy Policy. Terminated users may not create new accounts without hubl's written approval.

9. PLATFORM AVAILABILITY & TECHNICAL ISSUES

9.1 Service Availability

hubl aims for 99.5% uptime but does not guarantee uninterrupted service. We will do our utmost to ensure that availability of hubl will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Scheduled maintenance will be announced 24 hours in advance when possible. hubl is not liable for losses due to temporary service interruptions.

9.2 Technical Support

Technical support is available through hello@hubl.shop. Response times may vary based on issue complexity. Critical issues affecting payment processing or security receive priority.

9.3 Force Majeure

hubl is not liable for service disruptions due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions or regulations, internet outages or infrastructure failures, cyberattacks or security breaches beyond hubl's control, or pandemics or public health emergencies. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

10. DATA PROTECTION & PRIVACY

10.1 Data Collection

hubl collects only necessary data to facilitate marketplace transactions. User data is processed in accordance with UAE data protection regulations. Personal data is not sold to third parties. For full details, please review our Privacy Policy.

10.2 Data Security

hubl implements industry-standard security measures to protect user data. Users are notified of any data breaches as required by UAE law. Payment information is processed securely through Stripe and is not stored on hubl servers.

10.3 Data Rights

Users may request access to their personal data. Users may request data correction or deletion (subject to legal retention requirements). Data retention periods comply with UAE legal requirements. To exercise data rights, contact hello@hubl.shop.

11. COMMUNICATION GUIDELINES

11.1 Acceptable Communication

All platform communications must be respectful and professional. Communications must be relevant to transactions or platform use. Users should respond to messages in a timely manner.

11.2 Prohibited Communications

Harassment, discrimination, or abusive language; spam or unsolicited marketing messages; attempts to circumvent platform fees or take transactions offline; sharing personal contact information in public areas (product listings, reviews, etc.); or false or misleading information are strictly prohibited.

12. REVIEWS, COMMENTS & USER CONTENT

You may post reviews, comments, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. We reserve the right (but not the obligation) to remove or edit such content.

If you post customer reviews, comments, customer questions or answers, or other content generated by you for display on the platform (including any images, video, or audio), you grant hubl a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, create derivative works from, distribute, make available, translate, and modify such content throughout the world in any media. You grant hubl and hubl's sublicensees the right to use the name that you submit in connection with such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; and that use of the content you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity. You agree to indemnify hubl for all claims brought by a third party against hubl arising out of or in connection with the content and material you supply. hubl has the right but not the obligation to monitor and edit or remove any activity or content. hubl takes no responsibility and assumes no liability for any content posted by you or any third party.

13. INTELLECTUAL PROPERTY RIGHTS

All content included in or made available through hubl, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of hubl or its content suppliers and is protected by local and international copyright, authors' rights, and database right laws. The compilation of all content included in or made available through hubl is the exclusive property of hubl and is protected by local and international copyright and database right laws.

hubl respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact hello@hubl.shop. Graphics, logos, page headers, button icons, scripts, and service names included in or made available through hubl are trademarks or trade dress of hubl. hubl's trademarks and trade dress may not be used in connection with any product or service that is not hubl's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits hubl.

14. LICENSE & ACCESS

Subject to your compliance with these Terms and Conditions and your payment of any applicable fees, hubl grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of hubl. This license does not include any resale or commercial use of hubl or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of hubl or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Terms and Conditions are reserved and retained by hubl or its licensors, suppliers, publishers, rights holders, or other content providers. No part of hubl, nor any part of its content may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of hubl without our express written consent. You may not use any meta tags or any other "hidden text" utilizing hubl's names or trademarks without our express written consent.

You may not misuse hubl. You may use hubl only as permitted by law. The licenses granted by hubl terminate if you do not comply with these Terms and Conditions.

15. AUTOMATED ACCESS & BOTS

No automated software, service, or bot ("Agent") may access, use, or interact with hubl unless, at all times, it identifies itself and operates in accordance with the following requirements. In addition, no Agent may access, use, or interact with hubl if we have requested that the Agent refrain from doing so. At our sole discretion, we may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with hubl.

Agents must: (a) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including "Agent/[agent name]" in the request's user agent string; (b) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by mimicking the speed or pattern of human keystrokes, page navigation, or other interactions, or by completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans; (c) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and (d) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with hubl.

16. SANCTIONS & EXPORT COMPLIANCE

You may not use hubl if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using hubl. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services. Nothing in these Terms and Conditions shall, or shall be interpreted or construed to, induce or require hubl or you to act in any manner (including taking or failing to take any actions in connection with a transaction) which is inconsistent with or penalized under any applicable U.S. laws, regulations, rules, or requirements.

17. LIMITATION OF LIABILITY

17.1 Liability Caps

hubl's total liability to any user is limited to the fees paid by that user to hubl in the 12 months preceding the claim. hubl will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using hubl. This limitation applies to all claims, whether based on contract, tort, warranty, or other legal theories.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

17.2 User Indemnification

Users agree to indemnify, defend, and hold harmless hubl, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: user's use of the platform; user's violation of these Terms and Conditions; user's violation of any law or third-party rights; seller's products, services, or business practices; or product liability claims related to seller's products.

17.3 Exclusions

These limitations do not apply to damages caused by hubl's gross negligence or willful misconduct. Limitations may not apply where prohibited by UAE law.

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 Applicable Law

These Terms and Conditions are governed by UAE federal law and Dubai local regulations. These conditions are governed by and construed in accordance with the laws of the Dubai International Finance Center ("DIFC"). If any dispute, claim, difference, or controversy arising out of, relating to, or having any connection with these conditions, including as it may relate in any way to your use of hubl, or to any products or services sold or distributed by hubl or through hubl.shop, or the existence, validity, interpretation, performance, breach or termination and/or any dispute relating to any non-contractual obligations arising out of or in connection with them (for the purpose of this section, a "Dispute") qualifies for determination through the DIFC Small Claims Tribunal ("SCT"), then the SCT shall have exclusive jurisdiction to settle any such Dispute. For Disputes that do not qualify for determination through the SCT, the courts of the DIFC shall have exclusive jurisdiction to settle such Dispute and each party submits to the exclusive jurisdiction of the courts of the DIFC. For the purposes of this section, you waive any objection to either the courts of the DIFC or the SCT, as applicable, on the grounds that either of them is an inconvenient or inappropriate forum to settle any Dispute.

18.2 Dispute Resolution Process

Step 1: Direct Negotiation - Parties agree to attempt to resolve disputes through good-faith negotiation. Step 2: Mediation - If negotiation fails, parties may agree to mediation through the Dubai International Arbitration Centre (DIAC). Step 3: Legal Action - As a final resort, disputes will be resolved through Dubai courts or DIFC as outlined above.

18.3 Class Action Waiver

Users agree to resolve disputes individually and waive the right to participate in class action lawsuits against hubl.

19. MODIFICATIONS TO TERMS

hubl reserves the right to modify these Terms and Conditions at any time. We reserve the right to make changes to hubl, policies, terms and conditions including these Terms and Conditions at any time. Users will be notified of material changes via email or platform notification 14 days in advance. You will be subject to the terms and conditions, policies, and Terms and Conditions in force at the time that you use hubl. Continued use of the platform after changes take effect constitutes acceptance of the modified terms. If users do not agree to modified terms, they must discontinue use of the platform. If any of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

20. WAIVER

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

21. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

22. ENTIRE AGREEMENT

These Terms and Conditions, together with the Privacy Policy, the Shipping and Refund Policies contained within this document, and the hubl seller guide (which applies to sellers and is updated from time to time), constitute the entire agreement between users and hubl.

23. CONTACT INFORMATION

For questions, concerns, or support regarding these Terms and Conditions, please contact:

hubl Support
Email: hello@hubl.shop
Website: hubl.shop

for sellers

the following terms apply to all sellers listing on hubl, in addition to the terms above that apply to everyone.

1. SELLER TERMS

1.1 Business Requirements

All sellers must maintain a valid UAE-registered business license throughout their use of the platform. Sellers must provide accurate business information, valid government-issued ID, and documentation upon request.

hubl is a curated marketplace built to support local businesses based in the UAE. Sellers on hubl may include brands that design, make, or produce their own products, whether manufactured locally or internationally, as long as the business itself is registered and operated in the UAE. Sellers may also include businesses that hold an exclusive regional distribution agreement for an international brand, provided they are the sole representative of that brand in the UAE or wider GCC region and the business is locally registered and operated.

Where a seller qualifies on the basis of an exclusive distribution agreement, this applies to businesses exclusively representing a single brand or product line in the region. Businesses that distribute or resell multiple third-party brands, or that operate as a multi-brand distributor or aggregator, are not eligible regardless of exclusivity claims.

The following are not permitted on hubl: general third-party resellers without exclusive distribution agreements, major brand distributors selling products widely available through other retail channels, dropshipping operations, and bulk wholesale resellers. hubl will review each business individually and reserves the right to reject any application that does not align with hubl's mission, vision, and values. hubl prohibits sales by resellers who purchase products from hubl to resell to their own customers. If hubl discovers that a seller is doing so, we reserve the right to restrict purchasing privileges and may permanently close the account.

1.2 Product Approval

hubl reserves the right to approve or deny businesses and their products based on alignment with our platform values and standards. hubl is a curated marketplace and all sellers and products are reviewed before being approved and listed. Approval is based on alignment with hubl's mission, vision, and value proposition, including product aesthetic, quality, originality, brand fit, and overall customer experience. Meeting basic eligibility requirements does not guarantee approval. hubl may approve only selected products from a seller's range, request changes to listings or content, or remove or decline any product at any time if it no longer meets our standards or is inconsistent with platform values.

hubl reserves the right to modify, remove, or override any store content, tags, categories, keywords, or configuration settings that are deemed misleading, manipulative, inconsistent with platform standards, or detrimental to the experience of other sellers or shoppers on the platform.

Prohibited items include: illegal items or substances, harmful or dangerous products, alcoholic beverages, nudity or sexual content, non-halal items, pork products, items not compliant with UAE or GCC regulations, counterfeit or intellectual property infringing products, dropshipped products, and any items hubl deems inappropriate or inconsistent with platform values.

1.3 Commission and Fees

hubl charges a 14% commission fee on all sales made through the platform, regardless of payment method. Commission is calculated on the total sale price paid by the buyer. hubl covers all payment gateway processing fees within this commission. Sellers are responsible for their own fulfilment costs, chargeback fees where applicable, and any other third-party service fees they incur. Commission fees are automatically deducted from the seller's available balance before withdrawal. Sellers are made aware of the applicable commission rate during the onboarding process.

hubl reserves the right to introduce, modify, or remove fees at its discretion, including but not limited to: commission rates on sales, listing or product upload fees, monthly or annual subscription fees, advertising and promotional service fees, and premium features or tools. hubl will provide at least 14 days' advance notice of any fee changes via email or platform notification. By continuing to use hubl's services after the notice period, you agree to the updated fee structure. If you do not agree to fee changes, you may deactivate your shop before the changes take effect by contacting hello@hubl.shop. Sellers who join during promotional periods acknowledge that promotional terms are temporary and may be modified or discontinued with appropriate notice. Closing your shop does not waive your responsibility to pay fees for transactions completed before closure or for any outstanding balances owed to hubl.

1.4 Pricing Requirements

All listed prices must reflect the actual sale price inclusive of any applicable taxes. Sellers must maintain consistent pricing across all sales channels including their own platforms, physical stores, and hubl. Sellers may not artificially inflate prices on hubl to offset commission fees, use misleading discount tactics, or create fake sale prices. If a pricing error is detected, sellers will be notified. If a product's correct price is higher than listed, hubl may contact the seller before fulfilment. If a product's correct price is lower, the lower amount will be charged. Violation of pricing requirements may result in listing removal, account suspension, account termination, or legal action if fraud is suspected.

1.5 Product Listings

Sellers must provide accurate, honest product descriptions, images, and pricing. Product images and descriptions must not infringe on any copyright, trademark, or intellectual property rights. Content on the platform is not intended to substitute for advice given by medical practitioners or licensed healthcare professionals. Sellers may not engage in keyword stuffing or misleading SEO tactics, false or exaggerated product claims, review manipulation, or competitor defamation. Sellers are responsible for maintaining adequate inventory. Out of stock items must be marked as unavailable or removed promptly.

Variants and duplicate listings. Where a product is available in more than one colour, size, or other option, sellers must create a single product listing with each variant configured as an option within that listing. Sellers may not create multiple separate listings for the same product with only the variant changed. Listings that fragment a single product across the catalogue, or that duplicate products already listed, may be merged, edited, or removed by hubl to maintain a clear browsing experience for shoppers.

Listing completeness. Every listing must include, at minimum, an accurate title, a meaningful product description, a correct category placement, and at least one clear product image. Listings that do not meet these minimum completeness standards may be hidden from the marketplace until corrected.

Image standards. Product images must meet hubl's image standards as published in the hubl seller guide. Standards may be updated from time to time and may address matters including image resolution, background, number of images, framing, and consistency across a seller's catalogue. hubl reserves the right to reject, replace, or request changes to images that do not meet these standards.

Category and tag accuracy. Categories, tags, and keywords applied to a listing must accurately reflect the product being sold. Sellers may not place products into unrelated categories, nor apply tags or keywords that do not describe the product, in order to gain visibility. hubl may recategorise, retag, or edit any listing found to be inaccurate in this respect.

Origin and authenticity claims. Claims made about the origin, making, or authenticity of a product, including but not limited to descriptions such as handmade, locally produced, or exclusively designed, must be true and verifiable. hubl may require supporting evidence at any time and may remove listings where claims cannot be substantiated.

1.6 Intellectual Property, Content & Data Protection

Sellers retain ownership of all product images, descriptions, and content they upload. By uploading content to hubl, sellers grant hubl a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, display, reproduce, modify, adapt, publish, translate, create derivative works from, and distribute seller content for platform operations, marketing and promotional purposes, and social media and advertising campaigns. Sellers warrant that they have the right to use all content they upload and that such content does not infringe on third-party rights. hubl reserves the right to immediately terminate seller accounts found to be infringing on intellectual property rights. Sellers indemnify hubl against any claims arising from their content or intellectual property violations.

Sellers are strictly prohibited from using buyer data obtained through hubl for any purpose beyond fulfilling orders. This includes adding buyers to external mailing lists or databases, sending unsolicited marketing communications, or soliciting direct purchases outside of hubl. Breach of this obligation may result in immediate suspension or permanent removal from the platform. Full details are set out in hubl's Privacy Policy.

You may not use data mining, robots, or similar data gathering and extraction tools to extract any substantial parts of hubl's content without our express written consent. You may not create and/or publish your own database that features substantial parts of hubl without our express written consent.

1.7 Order Fulfilment

Sellers must fulfil orders promptly and as described. Sellers are responsible for packaging, shipping, and delivery of products. Sellers must communicate shipping timelines clearly to buyers and provide tracking information when available. Order status must be updated promptly through the platform.

Once an order is marked as delivered, it will be automatically marked as completed by the system after the seller's stated return window has expired. Once completed, an order can no longer be cancelled or returned, and it will appear in the seller's reports and credit balance.

1.8 Seller Performance Standards

Sellers must respond to buyer inquiries within 48-72 hours. Repeated violations of the following may result in account suspension or termination: non-response to buyer messages (3+ complaints within 30 days), consistent negative reviews or buyer complaints, failure to fulfil orders as described, shipping delays without communication, or violation of pricing, product listing, or conduct policies.

hubl reserves the right to introduce seller performance tiers, badges, or recognition programmes in future. Sellers will be notified of any such programmes and their criteria in advance.

1.9 Order Cancellations

Sellers may cancel orders only for legitimate reasons such as being out of stock or unable to fulfil. Excessive cancellations exceeding 5% of orders in a 30-day period may result in account review, suspension, or termination. Sellers must communicate cancellations to buyers promptly.

When a buyer requests a cancellation, the request is reviewed and approved or declined by hubl. Sellers can view the status of cancellation requests through their seller dashboard. Refunds for approved cancellations are processed through the platform.

1.10 Warranties

Warranty, refund, shipping, and return policies are set by each seller individually and can be viewed by buyers on each seller's shop page on hubl. Sellers are responsible for honouring their stated warranty terms. hubl does not provide warranties on third-party seller products. Sellers are strongly recommended to carry appropriate product liability insurance.

2. PAYMENT PROCESSING & PAYOUTS

2.1 Payment Processing

All payments are processed through Stripe. hubl covers all payment gateway processing fees within the applicable commission. Sellers are responsible for their own business's legal compliance, tax obligations, and any disputes arising from sales. Buyers' payment information is processed securely through Stripe and is not stored on hubl servers.

Orders where the buyer has started checkout but not completed payment may appear in the seller dashboard as payment pending; these do not count as confirmed sales and are not included in sales reports or credits until payment is successfully completed.

2.2 Seller Payouts, Withdrawals and Tax

Sellers receive credits in their hubl account for completed orders, with hubl's commission automatically deducted. Credits become available once an order is marked as complete, which occurs after the seller's stated return window has closed with no outstanding return request.

Sellers can request a withdrawal every 5 days with a minimum balance of AED 20. A valid sales or tax invoice is required from all sellers upon each withdrawal request. Payouts will not be processed until the invoice has been received. Sellers should email their invoice to admin@hubl.shop when submitting a withdrawal request. Payouts are processed within 14 days of the seller's withdrawal request and transferred directly to the seller's registered bank account.

Sellers are solely responsible for determining and fulfilling all applicable tax obligations arising from their sales on hubl. All product prices must be listed inclusive of any applicable taxes. Sellers should consult a qualified tax professional to confirm their obligations. hubl does not provide tax advice.

hubl reserves the right to delay or withhold payouts due to: compliance reviews, risk monitoring or fraud investigation, outstanding disputes or chargebacks, verification requirements, or negative account balance. Payouts may be held for up to 90 days to cover potential disputes, chargebacks, or refunds.

2.3 Chargebacks

A chargeback occurs when a buyer disputes a charge directly with their bank or card provider and the bank reverses the payment. When a chargeback is raised, the disputed amount and any associated fees are deducted by the payment processor from hubl's account. Sellers are fully responsible for any chargebacks and associated fees arising from their sales. hubl will recover these amounts from the seller by deducting them from future payouts, invoicing the seller directly, or suspending payout privileges until the amount is settled. If a seller has insufficient balance to cover a chargeback, hubl may take any of the above steps to recover the outstanding amount.

2.4 Negative Balance Recovery

In the event of a negative balance due to chargebacks, refunds, or fees, sellers agree that hubl may recover owed amounts from future payouts, invoice the seller directly for immediate payment, or suspend the seller's account until the balance is resolved. Failure to settle a negative balance within 30 days may result in account termination and potential legal action.

3. COMPLIANCE WITH SELLER GUIDE

Sellers agree to comply with the hubl seller guide as published and updated from time to time. The seller guide provides practical guidance on listing products effectively, managing orders, handling returns, using seller dashboard features, and other operational matters. The seller guide is provided directly to sellers during onboarding. If you are a seller and do not have access to the most recent version of the seller guide, please contact hello@hubl.shop to request a copy. The seller guide forms part of these Terms and Conditions for sellers. Where the seller guide provides more detailed operational guidance than these Terms and Conditions, sellers are expected to follow it.

for buyers

the following terms apply to all buyers shopping on hubl, in addition to the terms above that apply to everyone.

1. PURCHASES

All purchases are subject to the individual seller's terms and policies. Buyers must provide accurate shipping and payment information. Payment processing is handled securely through Stripe. Buyers are responsible for reviewing product descriptions, seller policies, and shipping information before purchase. Your order is an offer to the seller to buy the product(s) in your order. When you place an order, you will receive an email confirming receipt of your order (Order Receipt Confirmation). This email is acknowledgment that the seller has received your order and does not confirm acceptance of your offer to buy the products ordered. The seller accepts your offer and concludes the contract of sale when they ship the product to you and send confirmation that they've shipped the product (Shipping Confirmation). If your order is shipped in more than one package, you may receive separate confirmations for each package.

2. PRODUCT ISSUES

For any product inquiries, issues, or concerns, buyers can contact hello@hubl.shop and our team will assist in facilitating a resolution with the relevant seller.

3. ADDRESS ACCURACY

Buyers are responsible for providing accurate and complete shipping addresses. Address changes after purchase must be coordinated directly with the seller. hubl is not responsible for delivery failures due to incorrect buyer-provided addresses.

4. INTERNATIONAL ORDERS & CUSTOMS

When ordering products from hubl for delivery outside of the UAE, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; hubl has no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. When ordering from hubl, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Cross-border deliveries are subject to opening and inspection by customs authorities.

hubl shipping policy

Last updated: April 2026

FOR SELLERS

Shipping Responsibility

All shipping and delivery is handled directly by individual sellers. Sellers are responsible for all shipping costs, packaging materials, and delivery arrangements. Sellers set their own shipping rates, which are displayed to buyers at checkout. Sellers must communicate shipping timelines and any delays to buyers promptly. While Sellers set their base shipping rates, hubl reserves the right to mandate platform-wide shipping standards, to ensure a competitive and consistent customer experience. Vendors must adhere to the current platform shipping policy as updated from time to time by hubl. Repeated shipping delays or failures may result in account review, warnings, or suspension.

FOR BUYERS

Shipping Expectations

Shipping is arranged and fulfilled by individual sellers, not hubl. Shipping costs and delivery times vary by seller, product, and location. Buyers should review each seller's shipping information before completing a purchase. Each seller's shipping and delivery policy can be viewed on their shop page on hubl. Tracking information, where available, will be provided by the seller.

Delivery Issues

For any shipping inquiries, delays, or delivery issues, please contact hello@hubl.shop and our team will assist you.

Address Accuracy

Buyers are responsible for providing accurate and complete shipping addresses. Address changes after purchase must be coordinated directly with the seller. hubl and sellers are not responsible for delivery failures due to incorrect buyer-provided addresses.

PLATFORM RESPONSIBILITY

hubl is not responsible for shipping delays, lost packages, or delivery issues. All shipping-related concerns should be directed to hello@hubl.shop in the first instance.

hubl refund policy

Last updated: April 2026

GENERAL POLICY

Returns and refunds are the responsibility of individual sellers. Each seller sets their own return and refund policy, which must be clearly communicated to buyers. Buyers can view each seller's return policy by visiting their shop page on hubl.

FOR SELLERS

Refund Responsibility

Sellers are fully responsible for handling all returns and refunds. Sellers must clearly state their return and refund policy in their shop settings. Sellers must respond to return requests within 48-72 hours and process approved refunds within 7 business days. Each seller is required to register a return address with hubl, to which buyers will send returned items.

Return Request Management

Return requests submitted by buyers will appear in the seller's dashboard under Sales > Order Return Requests. Sellers can approve the refund directly, communicate with the buyer to discuss the request, or escalate the matter to hubl if they believe the request is not genuine. hubl may also step in to review and resolve escalated requests. An order is only marked as complete and credited to the seller's account once the return window has closed with no outstanding return request.

Exchanges

hubl does not currently support exchanges as a platform feature. If you'd like to offer exchanges, the recommended process is to accept the return request through your seller dashboard, after which the buyer can place a new order for the correct item. Refunds are only processed once the seller has confirmed receipt of the returned item via the platform. Sellers are responsible for communicating with buyers through platform messaging to coordinate any arrangements.

FOR BUYERS

Return Process

Before purchasing, review the seller's return policy on their shop page on hubl. To initiate a return, log into your hubl account, go to your Orders, and submit a return request for the relevant order. Please submit return requests through your hubl account rather than contacting the seller directly, to ensure your request is properly tracked and processed. If you need assistance, contact hello@hubl.shop. Once the return is accepted, follow the seller's return instructions and, where required, provide proof of return shipment such as a tracking number. Allow up to 7 business days for refund processing after the seller receives the returned item.

Unresolved Issues

If your return or refund request is not resolved to your satisfaction, contact hello@hubl.shop with your order details and any relevant documentation. hubl will review the case and facilitate communication between you and the seller. hubl cannot guarantee resolution or force seller compliance, but will take action against sellers who consistently fail to honour reasonable requests. Buyers may also consider payment processor dispute options for unresolved issues involving non-delivery, significantly misrepresented products, or seller fraud.

PLATFORM RESPONSIBILITY

hubl is not liable for individual seller refund policies or non-compliance. Sellers with repeated refund-related complaints may face account suspension or termination. For questions or support, contact hello@hubl.shop.

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